Contact details
A service request may include your name, company name, phone number, email address, and site address. These details let us confirm access arrangements and send service updates.
Data protection Singapore
Privacy Policy
Thriving Cashpoint Repair Co. takes your privacy seriously. This policy explains how we collect, use, store, and protect information when you contact us or request ATM maintenance services.
Last updated: 21 February 2025
A clear customer information policy
We ask for only the details needed to arrange a response, understand an ATM fault, and keep you informed. Thriving Cashpoint Repair Co. handles personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).
01 / Collection
Information We Collect
We collect practical information that helps our team identify your request and reach the right person.
ATM service details
We may record the ATM brand, model, location, fault description, operating symptoms, and requested response time. This gives our technicians useful context before attending.
Website usage
Our website may use cookies and similar tools to understand page performance, measure site traffic, and improve navigation. These tools do not give us access to your banking account.
What we do not collect
We do not ask for or store card PINs, full card numbers, account passwords, or other sensitive financial credentials through this website.
Keep it relevant. Please include only information needed for your service request. Remove passwords, PINs, and card details before sending a message.
02 / Purpose
How We Use Your Data
Your information supports the work you asked us to do. We do not use it for unrelated marketing without your clear opt-in.
01
Respond to requests
We use your contact and site details to assess a request and arrange ATM maintenance or repair support.
02
Coordinate service
We send confirmations, appointment information, fault updates, and follow-up messages linked to your case.
03
Improve operations
We review service patterns and website performance internally so we can improve response handling and site content.
04
Meet legal duties
We may use or disclose information when required by Singapore law, a lawful request, or a genuine security concern.
03 / Protection
How We Protect Your Information
Security controls are applied to reduce unauthorised access, loss, and misuse. Good handling starts with limited access.
We review our practices as our systems and service operations change.
Encryption
Information sent through the website is protected using SSL/TLS. Stored information is protected with appropriate technical safeguards.
Access controls
Internal systems use authentication and access limits so information is available only to people who need it for their work.
Monitoring
We monitor systems and review security practices to identify unusual activity and address weaknesses.
Breach response
If a data incident occurs, we assess it and take response steps in accordance with applicable PDPA requirements.
04 / Your choices
Your Rights & Choices
You can ask how we handle your personal data and request action where the PDPA gives you that right.
Access your information
Ask what personal data we hold about you and how it has been used or disclosed, subject to applicable requirements.
Correct the record
Tell us when your contact details or service information is inaccurate. We will review and correct it where appropriate.
Request deletion
You may ask us to remove personal data when there is no continuing legal or operational reason to keep it.
Withdraw consent
You can withdraw consent for non-essential processing. This will not affect processing already carried out lawfully.
Control marketing messages
We require a clear opt-in before sending promotional communications. You can change that choice at any time.
Raise a concern
Contact us first so we can review the issue. You may also approach Singapore's Personal Data Protection Commission if you remain dissatisfied.
For an access, correction, consent, or deletion request, email [email protected]. We may need to verify your identity before acting on the request.
Privacy enquiries
Questions About Our Policy?
Write to Thriving Cashpoint Repair Co. for a privacy question or a data request. A direct message is the quickest way to give us the context we need.